Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 14593
VM0014593Silvermember14593@example.test · +601110014593 · Preferred outlet: OPLUMO Outlet 8
FamilyDelivery
Consent Status
Opted Out
Points Balance
968
Current loyalty balance
Lifetime Spend
RM 1,210
Across 26 visits
Total Visits
26
Since 2025-05-03
Average Order Value
RM 48
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
74d
2026-07-27
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
968 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-27 · OPLUMO Outlet 8
Outlet purchase
2026-07-15 · Member activity · RM 36.00
App session
2026-07-03 · OPLUMO Outlet 8
Points credited
2026-06-21 · Member activity · RM 40.80
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 8
Outlet purchase
2026-05-28 · Member activity · RM 45.60
Points credited
2026-05-16 · OPLUMO Outlet 8
Outlet purchase
2026-05-04 · Member activity · RM 50.40