Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 14587
VM0014587Silvermember14587@example.test · +601110014587 · Preferred outlet: OPLUMO Outlet 2
WeekendApp User
Consent Status
Opted In
Points Balance
1,599
Current loyalty balance
Lifetime Spend
RM 1,999
Across 39 visits
Total Visits
39
Since 2024-08-29
Average Order Value
RM 55
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
87d
2026-07-14
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,599 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-14 · OPLUMO Outlet 2
Outlet purchase
2026-07-02 · Member activity · RM 41.25
App session
2026-06-20 · OPLUMO Outlet 2
Points credited
2026-06-08 · Member activity · RM 46.75
Win-back campaign delivered
2026-05-27 · OPLUMO Outlet 2
Outlet purchase
2026-05-15 · Member activity · RM 52.25
Points credited
2026-05-03 · OPLUMO Outlet 2
Outlet purchase
2026-04-21 · Member activity · RM 57.75