Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 14534
VM0014534Membermember14534@example.test · +601110014534 · Preferred outlet: OPLUMO Outlet 17
App UserFamily
Consent Status
Opted In
Points Balance
646
Current loyalty balance
Lifetime Spend
RM 809
Across 16 visits
Total Visits
16
Since 2025-09-04
Average Order Value
RM 63
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
130d
2026-06-01
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
646 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-01 · OPLUMO Outlet 17
Outlet purchase
2026-05-20 · Member activity · RM 47.25
App session
2026-05-08 · OPLUMO Outlet 17
Points credited
2026-04-26 · Member activity · RM 53.55
Win-back campaign delivered
2026-04-14 · OPLUMO Outlet 17
Outlet purchase
2026-04-02 · Member activity · RM 59.85
Points credited
2026-03-21 · OPLUMO Outlet 17
Outlet purchase
2026-03-09 · Member activity · RM 66.15