Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 14516
VM0014516Silvermember14516@example.test · +601110014516 · Preferred outlet: OPLUMO Outlet 16
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,114
Current loyalty balance
Lifetime Spend
RM 1,393
Across 18 visits
Total Visits
18
Since 2025-06-14
Average Order Value
RM 103
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
176d
2026-04-16
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,114 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-16 · OPLUMO Outlet 16
Outlet purchase
2026-04-04 · Member activity · RM 77.25
App session
2026-03-23 · OPLUMO Outlet 16
Points credited
2026-03-11 · Member activity · RM 87.55
Win-back campaign delivered
2026-02-27 · OPLUMO Outlet 16
Outlet purchase
2026-02-15 · Member activity · RM 97.85
Points credited
2026-02-03 · OPLUMO Outlet 16
Outlet purchase
2026-01-22 · Member activity · RM 108.15