Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 14500
VM0014500Platinummember14500@example.test · +601110014500 · Preferred outlet: OPLUMO Outlet 17
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
6,208
Current loyalty balance
Lifetime Spend
RM 7,760
Across 37 visits
Total Visits
37
Since 2024-07-30
Average Order Value
RM 176
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
153d
2026-05-09
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
6,208 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-09 · OPLUMO Outlet 17
Outlet purchase
2026-04-27 · Member activity · RM 132.00
App session
2026-04-15 · OPLUMO Outlet 17
Points credited
2026-04-03 · Member activity · RM 149.60
Win-back campaign delivered
2026-03-22 · OPLUMO Outlet 17
Outlet purchase
2026-03-10 · Member activity · RM 167.20
Points credited
2026-02-26 · OPLUMO Outlet 17
Outlet purchase
2026-02-14 · Member activity · RM 184.80