Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 14482
VM0014482Silvermember14482@example.test · +601110014482 · Preferred outlet: OPLUMO Outlet 16
LunchNew Joiner
Consent Status
Opted In
Points Balance
1,569
Current loyalty balance
Lifetime Spend
RM 1,962
Across 16 visits
Total Visits
16
Since 2025-11-06
Average Order Value
RM 99
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
67d
2026-08-03
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,569 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-03 · OPLUMO Outlet 16
Outlet purchase
2026-07-22 · Member activity · RM 74.25
App session
2026-07-10 · OPLUMO Outlet 16
Points credited
2026-06-28 · Member activity · RM 84.15
Win-back campaign delivered
2026-06-16 · OPLUMO Outlet 16
Outlet purchase
2026-06-04 · Member activity · RM 94.05
Points credited
2026-05-23 · OPLUMO Outlet 16
Outlet purchase
2026-05-11 · Member activity · RM 103.95