Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 14479
VM0014479Silvermember14479@example.test · +601110014479 · Preferred outlet: OPLUMO Outlet 13
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,385
Current loyalty balance
Lifetime Spend
RM 2,982
Across 33 visits
Total Visits
33
Since 2024-10-01
Average Order Value
RM 100
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
162d
2026-04-30
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,385 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-30 · OPLUMO Outlet 13
Outlet purchase
2026-04-18 · Member activity · RM 75.00
App session
2026-04-06 · OPLUMO Outlet 13
Points credited
2026-03-25 · Member activity · RM 85.00
Win-back campaign delivered
2026-03-13 · OPLUMO Outlet 13
Outlet purchase
2026-03-01 · Member activity · RM 95.00
Points credited
2026-02-17 · OPLUMO Outlet 13
Outlet purchase
2026-02-05 · Member activity · RM 105.00