Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 14460
VM0014460Silvermember14460@example.test · +601110014460 · Preferred outlet: OPLUMO Outlet 11
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,092
Current loyalty balance
Lifetime Spend
RM 1,366
Across 9 visits
Total Visits
9
Since 2026-02-22
Average Order Value
RM 165
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
85d
2026-07-16
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,092 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-16 · OPLUMO Outlet 11
Outlet purchase
2026-07-04 · Member activity · RM 123.75
App session
2026-06-22 · OPLUMO Outlet 11
Points credited
2026-06-10 · Member activity · RM 140.25
Win-back campaign delivered
2026-05-29 · OPLUMO Outlet 11
Outlet purchase
2026-05-17 · Member activity · RM 156.75
Points credited
2026-05-05 · OPLUMO Outlet 11
Outlet purchase
2026-04-23 · Member activity · RM 173.25