Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 14456
VM0014456Membermember14456@example.test · +601110014456 · Preferred outlet: OPLUMO Outlet 7
High ValueWeekend
Consent Status
Opted In
Points Balance
712
Current loyalty balance
Lifetime Spend
RM 891
Across 26 visits
Total Visits
26
Since 2025-05-21
Average Order Value
RM 28
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
56d
2026-08-14
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
712 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-14 · OPLUMO Outlet 7
Outlet purchase
2026-08-02 · Member activity · RM 21.00
App session
2026-07-21 · OPLUMO Outlet 7
Points credited
2026-07-09 · Member activity · RM 23.80
Win-back campaign delivered
2026-06-27 · OPLUMO Outlet 7
Outlet purchase
2026-06-15 · Member activity · RM 26.60
Points credited
2026-06-03 · OPLUMO Outlet 7
Outlet purchase
2026-05-22 · Member activity · RM 29.40