Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 14407
VM0014407Silvermember14407@example.test · +601110014407 · Preferred outlet: OPLUMO Outlet 9
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,242
Current loyalty balance
Lifetime Spend
RM 1,553
Across 42 visits
Total Visits
42
Since 2024-04-30
Average Order Value
RM 34
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
154d
2026-05-08
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,242 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-08 · OPLUMO Outlet 9
Outlet purchase
2026-04-26 · Member activity · RM 25.50
App session
2026-04-14 · OPLUMO Outlet 9
Points credited
2026-04-02 · Member activity · RM 28.90
Win-back campaign delivered
2026-03-21 · OPLUMO Outlet 9
Outlet purchase
2026-03-09 · Member activity · RM 32.30
Points credited
2026-02-25 · OPLUMO Outlet 9
Outlet purchase
2026-02-13 · Member activity · RM 35.70