Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 14395
VM0014395Goldmember14395@example.test · +601110014395 · Preferred outlet: OPLUMO Outlet 14
WeekendApp User
Consent Status
Opted In
Points Balance
2,423
Current loyalty balance
Lifetime Spend
RM 3,030
Across 21 visits
Total Visits
21
Since 2025-04-20
Average Order Value
RM 123
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
177d
2026-04-15
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,423 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-15 · OPLUMO Outlet 14
Outlet purchase
2026-04-03 · Member activity · RM 92.25
App session
2026-03-22 · OPLUMO Outlet 14
Points credited
2026-03-10 · Member activity · RM 104.55
Win-back campaign delivered
2026-02-26 · OPLUMO Outlet 14
Outlet purchase
2026-02-14 · Member activity · RM 116.85
Points credited
2026-02-02 · OPLUMO Outlet 14
Outlet purchase
2026-01-21 · Member activity · RM 129.15