Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 14359
VM0014359Goldmember14359@example.test · +601110014359 · Preferred outlet: OPLUMO Outlet 12
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
2,460
Current loyalty balance
Lifetime Spend
RM 3,076
Across 22 visits
Total Visits
22
Since 2025-05-08
Average Order Value
RM 130
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
141d
2026-05-21
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,460 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-21 · OPLUMO Outlet 12
Outlet purchase
2026-05-09 · Member activity · RM 97.50
App session
2026-04-27 · OPLUMO Outlet 12
Points credited
2026-04-15 · Member activity · RM 110.50
Win-back campaign delivered
2026-04-03 · OPLUMO Outlet 12
Outlet purchase
2026-03-22 · Member activity · RM 123.50
Points credited
2026-03-10 · OPLUMO Outlet 12
Outlet purchase
2026-02-26 · Member activity · RM 136.50