Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 14353
VM0014353Membermember14353@example.test · +601110014353 · Preferred outlet: OPLUMO Outlet 6
FamilyDelivery
Consent Status
Opted Out
Points Balance
770
Current loyalty balance
Lifetime Spend
RM 963
Across 27 visits
Total Visits
27
Since 2025-04-01
Average Order Value
RM 44
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
88d
2026-07-13
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
770 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-13 · OPLUMO Outlet 6
Outlet purchase
2026-07-01 · Member activity · RM 33.00
App session
2026-06-19 · OPLUMO Outlet 6
Points credited
2026-06-07 · Member activity · RM 37.40
Win-back campaign delivered
2026-05-26 · OPLUMO Outlet 6
Outlet purchase
2026-05-14 · Member activity · RM 41.80
Points credited
2026-05-02 · OPLUMO Outlet 6
Outlet purchase
2026-04-20 · Member activity · RM 46.20