Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 14269
VM0014269Silvermember14269@example.test · +601110014269 · Preferred outlet: OPLUMO Outlet 7
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
1,774
Current loyalty balance
Lifetime Spend
RM 2,219
Across 20 visits
Total Visits
20
Since 2025-08-09
Average Order Value
RM 117
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
84d
2026-07-17
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,774 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-17 · OPLUMO Outlet 7
Outlet purchase
2026-07-05 · Member activity · RM 87.75
App session
2026-06-23 · OPLUMO Outlet 7
Points credited
2026-06-11 · Member activity · RM 99.45
Win-back campaign delivered
2026-05-30 · OPLUMO Outlet 7
Outlet purchase
2026-05-18 · Member activity · RM 111.15
Points credited
2026-05-06 · OPLUMO Outlet 7
Outlet purchase
2026-04-24 · Member activity · RM 122.85