Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 14203
VM0014203Silvermember14203@example.test · +601110014203 · Preferred outlet: OPLUMO Outlet 9
WeekendApp User
Consent Status
Opted In
Points Balance
1,727
Current loyalty balance
Lifetime Spend
RM 2,159
Across 11 visits
Total Visits
11
Since 2025-10-30
Average Order Value
RM 164
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
164d
2026-04-28
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,727 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-28 · OPLUMO Outlet 9
Outlet purchase
2026-04-16 · Member activity · RM 123.00
App session
2026-04-04 · OPLUMO Outlet 9
Points credited
2026-03-23 · Member activity · RM 139.40
Win-back campaign delivered
2026-03-11 · OPLUMO Outlet 9
Outlet purchase
2026-02-27 · Member activity · RM 155.80
Points credited
2026-02-15 · OPLUMO Outlet 9
Outlet purchase
2026-02-03 · Member activity · RM 172.20