Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 14196
VM0014196Platinummember14196@example.test · +601110014196 · Preferred outlet: OPLUMO Outlet 2
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
4,958
Current loyalty balance
Lifetime Spend
RM 6,198
Across 40 visits
Total Visits
40
Since 2024-09-19
Average Order Value
RM 129
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
48d
2026-08-22
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
4,958 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-22 · OPLUMO Outlet 2
Outlet purchase
2026-08-10 · Member activity · RM 96.75
App session
2026-07-29 · OPLUMO Outlet 2
Points credited
2026-07-17 · Member activity · RM 109.65
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 2
Outlet purchase
2026-06-23 · Member activity · RM 122.55
Points credited
2026-06-11 · OPLUMO Outlet 2
Outlet purchase
2026-05-30 · Member activity · RM 135.45