Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N1
Nurul 14169
VM0014169Goldmember14169@example.test · +601110014169 · Preferred outlet: OPLUMO Outlet 9
FamilyDelivery
Consent Status
Opted In
Points Balance
3,248
Current loyalty balance
Lifetime Spend
RM 4,061
Across 23 visits
Total Visits
23
Since 2025-07-11
Average Order Value
RM 159
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
59d
2026-08-11
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,248 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-11 · OPLUMO Outlet 9
Outlet purchase
2026-07-30 · Member activity · RM 119.25
App session
2026-07-18 · OPLUMO Outlet 9
Points credited
2026-07-06 · Member activity · RM 135.15
Win-back campaign delivered
2026-06-24 · OPLUMO Outlet 9
Outlet purchase
2026-06-12 · Member activity · RM 151.05
Points credited
2026-05-31 · OPLUMO Outlet 9
Outlet purchase
2026-05-19 · Member activity · RM 166.95