Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 14129
VM0014129Goldmember14129@example.test · +601110014129 · Preferred outlet: OPLUMO Outlet 3
FamilyDelivery
Consent Status
Opted In
Points Balance
3,377
Current loyalty balance
Lifetime Spend
RM 4,222
Across 32 visits
Total Visits
32
Since 2024-10-24
Average Order Value
RM 158
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
157d
2026-05-05
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,377 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 3
Outlet purchase
2026-04-23 · Member activity · RM 118.50
App session
2026-04-11 · OPLUMO Outlet 3
Points credited
2026-03-30 · Member activity · RM 134.30
Win-back campaign delivered
2026-03-18 · OPLUMO Outlet 3
Outlet purchase
2026-03-06 · Member activity · RM 150.10
Points credited
2026-02-22 · OPLUMO Outlet 3
Outlet purchase
2026-02-10 · Member activity · RM 165.90