Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 14114
VM0014114Silvermember14114@example.test · +601110014114 · Preferred outlet: OPLUMO Outlet 5
LunchNew Joiner
Consent Status
Opted In
Points Balance
1,071
Current loyalty balance
Lifetime Spend
RM 1,340
Across 10 visits
Total Visits
10
Since 2026-02-06
Average Order Value
RM 144
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
83d
2026-07-18
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,071 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-18 · OPLUMO Outlet 5
Outlet purchase
2026-07-06 · Member activity · RM 108.00
App session
2026-06-24 · OPLUMO Outlet 5
Points credited
2026-06-12 · Member activity · RM 122.40
Win-back campaign delivered
2026-05-31 · OPLUMO Outlet 5
Outlet purchase
2026-05-19 · Member activity · RM 136.80
Points credited
2026-05-07 · OPLUMO Outlet 5
Outlet purchase
2026-04-25 · Member activity · RM 151.20