Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 14100
VM0014100Goldmember14100@example.test · +601110014100 · Preferred outlet: OPLUMO Outlet 8
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,636
Current loyalty balance
Lifetime Spend
RM 3,295
Across 30 visits
Total Visits
30
Since 2025-02-23
Average Order Value
RM 89
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
71d
2026-07-30
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,636 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-30 · OPLUMO Outlet 8
Outlet purchase
2026-07-18 · Member activity · RM 66.75
App session
2026-07-06 · OPLUMO Outlet 8
Points credited
2026-06-24 · Member activity · RM 75.65
Win-back campaign delivered
2026-06-12 · OPLUMO Outlet 8
Outlet purchase
2026-05-31 · Member activity · RM 84.55
Points credited
2026-05-19 · OPLUMO Outlet 8
Outlet purchase
2026-05-07 · Member activity · RM 93.45