Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 14052
VM0014052Goldmember14052@example.test · +601110014052 · Preferred outlet: OPLUMO Outlet 11
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
3,422
Current loyalty balance
Lifetime Spend
RM 4,278
Across 37 visits
Total Visits
37
Since 2024-11-09
Average Order Value
RM 114
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
51d
2026-08-19
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,422 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-19 · OPLUMO Outlet 11
Outlet purchase
2026-08-07 · Member activity · RM 85.50
App session
2026-07-26 · OPLUMO Outlet 11
Points credited
2026-07-14 · Member activity · RM 96.90
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 11
Outlet purchase
2026-06-20 · Member activity · RM 108.30
Points credited
2026-06-08 · OPLUMO Outlet 11
Outlet purchase
2026-05-27 · Member activity · RM 119.70