Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 14000
VM0014000Membermember14000@example.test · +601110014000 · Preferred outlet: OPLUMO Outlet 10
High ValueWeekend
Consent Status
Opted In
Points Balance
466
Current loyalty balance
Lifetime Spend
RM 584
Across 22 visits
Total Visits
22
Since 2025-07-25
Average Order Value
RM 26
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
63d
2026-08-07
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
466 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-07 · OPLUMO Outlet 10
Outlet purchase
2026-07-26 · Member activity · RM 19.50
App session
2026-07-14 · OPLUMO Outlet 10
Points credited
2026-07-02 · Member activity · RM 22.10
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 10
Outlet purchase
2026-06-08 · Member activity · RM 24.70
Points credited
2026-05-27 · OPLUMO Outlet 10
Outlet purchase
2026-05-15 · Member activity · RM 27.30