Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 13980
VM0013980Silvermember13980@example.test · +601110013980 · Preferred outlet: OPLUMO Outlet 7
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,917
Current loyalty balance
Lifetime Spend
RM 2,397
Across 17 visits
Total Visits
17
Since 2025-10-12
Average Order Value
RM 132
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
74d
2026-07-27
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,917 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-27 · OPLUMO Outlet 7
Outlet purchase
2026-07-15 · Member activity · RM 99.00
App session
2026-07-03 · OPLUMO Outlet 7
Points credited
2026-06-21 · Member activity · RM 112.20
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 7
Outlet purchase
2026-05-28 · Member activity · RM 125.40
Points credited
2026-05-16 · OPLUMO Outlet 7
Outlet purchase
2026-05-04 · Member activity · RM 138.60