Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 13972
VM0013972Membermember13972@example.test · +601110013972 · Preferred outlet: OPLUMO Outlet 16
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
515
Current loyalty balance
Lifetime Spend
RM 644
Across 8 visits
Total Visits
8
Since 2026-01-03
Average Order Value
RM 72
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
153d
2026-05-09
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
515 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-09 · OPLUMO Outlet 16
Outlet purchase
2026-04-27 · Member activity · RM 54.00
App session
2026-04-15 · OPLUMO Outlet 16
Points credited
2026-04-03 · Member activity · RM 61.20
Win-back campaign delivered
2026-03-22 · OPLUMO Outlet 16
Outlet purchase
2026-03-10 · Member activity · RM 68.40
Points credited
2026-02-26 · OPLUMO Outlet 16
Outlet purchase
2026-02-14 · Member activity · RM 75.60