Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 13961
VM0013961Silvermember13961@example.test · +601110013961 · Preferred outlet: OPLUMO Outlet 5
FamilyDelivery
Consent Status
Opted Out
Points Balance
993
Current loyalty balance
Lifetime Spend
RM 1,242
Across 27 visits
Total Visits
27
Since 2025-02-16
Average Order Value
RM 51
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
132d
2026-05-30
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
993 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-30 · OPLUMO Outlet 5
Outlet purchase
2026-05-18 · Member activity · RM 38.25
App session
2026-05-06 · OPLUMO Outlet 5
Points credited
2026-04-24 · Member activity · RM 43.35
Win-back campaign delivered
2026-04-12 · OPLUMO Outlet 5
Outlet purchase
2026-03-31 · Member activity · RM 48.45
Points credited
2026-03-19 · OPLUMO Outlet 5
Outlet purchase
2026-03-07 · Member activity · RM 53.55