Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 13925
VM0013925Goldmember13925@example.test · +601110013925 · Preferred outlet: OPLUMO Outlet 3
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,725
Current loyalty balance
Lifetime Spend
RM 3,407
Across 19 visits
Total Visits
19
Since 2025-11-11
Average Order Value
RM 153
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
8d
2026-10-01
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
2,725 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-01 · OPLUMO Outlet 3
Outlet purchase
2026-09-19 · Member activity · RM 114.75
App session
2026-09-07 · OPLUMO Outlet 3
Points credited
2026-08-26 · Member activity · RM 130.05
Win-back campaign delivered
2026-08-14 · OPLUMO Outlet 3
Outlet purchase
2026-08-02 · Member activity · RM 145.35
Points credited
2026-07-21 · OPLUMO Outlet 3
Outlet purchase
2026-07-09 · Member activity · RM 160.65