Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 13913
VM0013913Membermember13913@example.test · +601110013913 · Preferred outlet: OPLUMO Outlet 8
FamilyDelivery
Consent Status
Opted In
Points Balance
819
Current loyalty balance
Lifetime Spend
RM 1,025
Across 5 visits
Total Visits
5
Since 2026-02-15
Average Order Value
RM 169
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
164d
2026-04-28
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
819 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-28 · OPLUMO Outlet 8
Outlet purchase
2026-04-16 · Member activity · RM 126.75
App session
2026-04-04 · OPLUMO Outlet 8
Points credited
2026-03-23 · Member activity · RM 143.65
Win-back campaign delivered
2026-03-11 · OPLUMO Outlet 8
Outlet purchase
2026-02-27 · Member activity · RM 160.55
Points credited
2026-02-15 · OPLUMO Outlet 8
Outlet purchase
2026-02-03 · Member activity · RM 177.45