Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 13892
VM0013892Silvermember13892@example.test · +601110013892 · Preferred outlet: OPLUMO Outlet 4
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,565
Current loyalty balance
Lifetime Spend
RM 1,957
Across 13 visits
Total Visits
13
Since 2025-12-22
Average Order Value
RM 129
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
75d
2026-07-26
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,565 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-26 · OPLUMO Outlet 4
Outlet purchase
2026-07-14 · Member activity · RM 96.75
App session
2026-07-02 · OPLUMO Outlet 4
Points credited
2026-06-20 · Member activity · RM 109.65
Win-back campaign delivered
2026-06-08 · OPLUMO Outlet 4
Outlet purchase
2026-05-27 · Member activity · RM 122.55
Points credited
2026-05-15 · OPLUMO Outlet 4
Outlet purchase
2026-05-03 · Member activity · RM 135.45