Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 13865
VM0013865Silvermember13865@example.test · +601110013865 · Preferred outlet: OPLUMO Outlet 11
FamilyDelivery
Consent Status
Opted In
Points Balance
970
Current loyalty balance
Lifetime Spend
RM 1,213
Across 15 visits
Total Visits
15
Since 2025-09-12
Average Order Value
RM 105
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
140d
2026-05-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
970 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-22 · OPLUMO Outlet 11
Outlet purchase
2026-05-10 · Member activity · RM 78.75
App session
2026-04-28 · OPLUMO Outlet 11
Points credited
2026-04-16 · Member activity · RM 89.25
Win-back campaign delivered
2026-04-04 · OPLUMO Outlet 11
Outlet purchase
2026-03-23 · Member activity · RM 99.75
Points credited
2026-03-11 · OPLUMO Outlet 11
Outlet purchase
2026-02-27 · Member activity · RM 110.25