Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 13862
VM0013862Membermember13862@example.test · +601110013862 · Preferred outlet: OPLUMO Outlet 8
App UserFamily
Consent Status
Opted In
Points Balance
799
Current loyalty balance
Lifetime Spend
RM 1,000
Across 5 visits
Total Visits
5
Since 2026-03-05
Average Order Value
RM 180
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
146d
2026-05-16
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
799 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-16 · OPLUMO Outlet 8
Outlet purchase
2026-05-04 · Member activity · RM 135.00
App session
2026-04-22 · OPLUMO Outlet 8
Points credited
2026-04-10 · Member activity · RM 153.00
Win-back campaign delivered
2026-03-29 · OPLUMO Outlet 8
Outlet purchase
2026-03-17 · Member activity · RM 171.00
Points credited
2026-03-05 · OPLUMO Outlet 8
Outlet purchase
2026-02-21 · Member activity · RM 189.00