Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 01385
VM0001385Goldmember1385@example.test · +601110001385 · Preferred outlet: OPLUMO Outlet 9
FamilyDelivery
Consent Status
Opted In
Points Balance
2,525
Current loyalty balance
Lifetime Spend
RM 3,157
Across 35 visits
Total Visits
35
Since 2024-10-16
Average Order Value
RM 96
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
111d
2026-06-20
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,525 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 9
Outlet purchase
2026-06-08 · Member activity · RM 72.00
App session
2026-05-27 · OPLUMO Outlet 9
Points credited
2026-05-15 · Member activity · RM 81.60
Win-back campaign delivered
2026-05-03 · OPLUMO Outlet 9
Outlet purchase
2026-04-21 · Member activity · RM 91.20
Points credited
2026-04-09 · OPLUMO Outlet 9
Outlet purchase
2026-03-28 · Member activity · RM 100.80