Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 13832
VM0013832Silvermember13832@example.test · +601110013832 · Preferred outlet: OPLUMO Outlet 12
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,674
Current loyalty balance
Lifetime Spend
RM 2,094
Across 18 visits
Total Visits
18
Since 2025-10-12
Average Order Value
RM 105
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
56d
2026-08-14
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,674 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-14 · OPLUMO Outlet 12
Outlet purchase
2026-08-02 · Member activity · RM 78.75
App session
2026-07-21 · OPLUMO Outlet 12
Points credited
2026-07-09 · Member activity · RM 89.25
Win-back campaign delivered
2026-06-27 · OPLUMO Outlet 12
Outlet purchase
2026-06-15 · Member activity · RM 99.75
Points credited
2026-06-03 · OPLUMO Outlet 12
Outlet purchase
2026-05-22 · Member activity · RM 110.25