Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 13817
VM0013817Silvermember13817@example.test · +601110013817 · Preferred outlet: OPLUMO Outlet 14
FamilyDelivery
Consent Status
Opted In
Points Balance
1,525
Current loyalty balance
Lifetime Spend
RM 1,907
Across 16 visits
Total Visits
16
Since 2025-07-20
Average Order Value
RM 137
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
176d
2026-04-16
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,525 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-16 · OPLUMO Outlet 14
Outlet purchase
2026-04-04 · Member activity · RM 102.75
App session
2026-03-23 · OPLUMO Outlet 14
Points credited
2026-03-11 · Member activity · RM 116.45
Win-back campaign delivered
2026-02-27 · OPLUMO Outlet 14
Outlet purchase
2026-02-15 · Member activity · RM 130.15
Points credited
2026-02-03 · OPLUMO Outlet 14
Outlet purchase
2026-01-22 · Member activity · RM 143.85