Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 01381
VM0001381Goldmember1381@example.test · +601110001381 · Preferred outlet: OPLUMO Outlet 5
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,463
Current loyalty balance
Lifetime Spend
RM 3,080
Across 14 visits
Total Visits
14
Since 2025-09-10
Average Order Value
RM 177
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
160d
2026-05-02
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,463 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-02 · OPLUMO Outlet 5
Outlet purchase
2026-04-20 · Member activity · RM 132.75
App session
2026-04-08 · OPLUMO Outlet 5
Points credited
2026-03-27 · Member activity · RM 150.45
Win-back campaign delivered
2026-03-15 · OPLUMO Outlet 5
Outlet purchase
2026-03-03 · Member activity · RM 168.15
Points credited
2026-02-19 · OPLUMO Outlet 5
Outlet purchase
2026-02-07 · Member activity · RM 185.85