Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N1
Nurul 13809
VM0013809Goldmember13809@example.test · +601110013809 · Preferred outlet: OPLUMO Outlet 6
FamilyDelivery
Consent Status
Opted In
Points Balance
2,610
Current loyalty balance
Lifetime Spend
RM 3,263
Across 18 visits
Total Visits
18
Since 2025-09-29
Average Order Value
RM 159
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
69d
2026-08-01
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,610 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 6
Outlet purchase
2026-07-20 · Member activity · RM 119.25
App session
2026-07-08 · OPLUMO Outlet 6
Points credited
2026-06-26 · Member activity · RM 135.15
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 6
Outlet purchase
2026-06-02 · Member activity · RM 151.05
Points credited
2026-05-21 · OPLUMO Outlet 6
Outlet purchase
2026-05-09 · Member activity · RM 166.95