Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 13802
VM0013802Membermember13802@example.test · +601110013802 · Preferred outlet: OPLUMO Outlet 16
LunchNew Joiner
Consent Status
Opted In
Points Balance
403
Current loyalty balance
Lifetime Spend
RM 504
Across 5 visits
Total Visits
5
Since 2026-02-23
Average Order Value
RM 89
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
156d
2026-05-06
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
403 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-06 · OPLUMO Outlet 16
Outlet purchase
2026-04-24 · Member activity · RM 66.75
App session
2026-04-12 · OPLUMO Outlet 16
Points credited
2026-03-31 · Member activity · RM 75.65
Win-back campaign delivered
2026-03-19 · OPLUMO Outlet 16
Outlet purchase
2026-03-07 · Member activity · RM 84.55
Points credited
2026-02-23 · OPLUMO Outlet 16
Outlet purchase
2026-02-11 · Member activity · RM 93.45