Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 13795
VM0013795Membermember13795@example.test · +601110013795 · Preferred outlet: OPLUMO Outlet 9
WeekendApp User
Consent Status
Opted In
Points Balance
925
Current loyalty balance
Lifetime Spend
RM 1,157
Across 14 visits
Total Visits
14
Since 2025-10-10
Average Order Value
RM 90
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
130d
2026-06-01
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
925 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-01 · OPLUMO Outlet 9
Outlet purchase
2026-05-20 · Member activity · RM 67.50
App session
2026-05-08 · OPLUMO Outlet 9
Points credited
2026-04-26 · Member activity · RM 76.50
Win-back campaign delivered
2026-04-14 · OPLUMO Outlet 9
Outlet purchase
2026-04-02 · Member activity · RM 85.50
Points credited
2026-03-21 · OPLUMO Outlet 9
Outlet purchase
2026-03-09 · Member activity · RM 94.50