Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 13776
VM0013776Silvermember13776@example.test · +601110013776 · Preferred outlet: OPLUMO Outlet 7
High ValueWeekend
Consent Status
Opted In
Points Balance
1,875
Current loyalty balance
Lifetime Spend
RM 2,344
Across 34 visits
Total Visits
34
Since 2024-12-13
Average Order Value
RM 72
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
71d
2026-07-30
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,875 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-30 · OPLUMO Outlet 7
Outlet purchase
2026-07-18 · Member activity · RM 54.00
App session
2026-07-06 · OPLUMO Outlet 7
Points credited
2026-06-24 · Member activity · RM 61.20
Win-back campaign delivered
2026-06-12 · OPLUMO Outlet 7
Outlet purchase
2026-05-31 · Member activity · RM 68.40
Points credited
2026-05-19 · OPLUMO Outlet 7
Outlet purchase
2026-05-07 · Member activity · RM 75.60