Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 13764
VM0013764Membermember13764@example.test · +601110013764 · Preferred outlet: OPLUMO Outlet 12
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
949
Current loyalty balance
Lifetime Spend
RM 1,187
Across 30 visits
Total Visits
30
Since 2025-02-22
Average Order Value
RM 52
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
72d
2026-07-29
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
949 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-29 · OPLUMO Outlet 12
Outlet purchase
2026-07-17 · Member activity · RM 39.00
App session
2026-07-05 · OPLUMO Outlet 12
Points credited
2026-06-23 · Member activity · RM 44.20
Win-back campaign delivered
2026-06-11 · OPLUMO Outlet 12
Outlet purchase
2026-05-30 · Member activity · RM 49.40
Points credited
2026-05-18 · OPLUMO Outlet 12
Outlet purchase
2026-05-06 · Member activity · RM 54.60