Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 13760
VM0013760Goldmember13760@example.test · +601110013760 · Preferred outlet: OPLUMO Outlet 8
High ValueWeekend
Consent Status
Opted In
Points Balance
3,246
Current loyalty balance
Lifetime Spend
RM 4,058
Across 24 visits
Total Visits
24
Since 2025-06-08
Average Order Value
RM 160
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
74d
2026-07-27
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,246 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-27 · OPLUMO Outlet 8
Outlet purchase
2026-07-15 · Member activity · RM 120.00
App session
2026-07-03 · OPLUMO Outlet 8
Points credited
2026-06-21 · Member activity · RM 136.00
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 8
Outlet purchase
2026-05-28 · Member activity · RM 152.00
Points credited
2026-05-16 · OPLUMO Outlet 8
Outlet purchase
2026-05-04 · Member activity · RM 168.00