Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 13759
VM0013759Goldmember13759@example.test · +601110013759 · Preferred outlet: OPLUMO Outlet 7
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,881
Current loyalty balance
Lifetime Spend
RM 3,601
Across 44 visits
Total Visits
44
Since 2024-06-24
Average Order Value
RM 70
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
63d
2026-08-07
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,881 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-07 · OPLUMO Outlet 7
Outlet purchase
2026-07-26 · Member activity · RM 52.50
App session
2026-07-14 · OPLUMO Outlet 7
Points credited
2026-07-02 · Member activity · RM 59.50
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 7
Outlet purchase
2026-06-08 · Member activity · RM 66.50
Points credited
2026-05-27 · OPLUMO Outlet 7
Outlet purchase
2026-05-15 · Member activity · RM 73.50