Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 13682
VM0013682Membermember13682@example.test · +601110013682 · Preferred outlet: OPLUMO Outlet 15
LunchNew Joiner
Consent Status
Opted In
Points Balance
378
Current loyalty balance
Lifetime Spend
RM 473
Across 17 visits
Total Visits
17
Since 2025-07-14
Average Order Value
RM 37
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
164d
2026-04-28
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
378 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-28 · OPLUMO Outlet 15
Outlet purchase
2026-04-16 · Member activity · RM 27.75
App session
2026-04-04 · OPLUMO Outlet 15
Points credited
2026-03-23 · Member activity · RM 31.45
Win-back campaign delivered
2026-03-11 · OPLUMO Outlet 15
Outlet purchase
2026-02-27 · Member activity · RM 35.15
Points credited
2026-02-15 · OPLUMO Outlet 15
Outlet purchase
2026-02-03 · Member activity · RM 38.85