Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 13668
VM0013668Silvermember13668@example.test · +601110013668 · Preferred outlet: OPLUMO Outlet 1
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,310
Current loyalty balance
Lifetime Spend
RM 1,638
Across 37 visits
Total Visits
37
Since 2024-10-26
Average Order Value
RM 59
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
65d
2026-08-05
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,310 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-05 · OPLUMO Outlet 1
Outlet purchase
2026-07-24 · Member activity · RM 44.25
App session
2026-07-12 · OPLUMO Outlet 1
Points credited
2026-06-30 · Member activity · RM 50.15
Win-back campaign delivered
2026-06-18 · OPLUMO Outlet 1
Outlet purchase
2026-06-06 · Member activity · RM 56.05
Points credited
2026-05-25 · OPLUMO Outlet 1
Outlet purchase
2026-05-13 · Member activity · RM 61.95