Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 13656
VM0013656Membermember13656@example.test · +601110013656 · Preferred outlet: OPLUMO Outlet 6
High ValueWeekend
Consent Status
Opted In
Points Balance
913
Current loyalty balance
Lifetime Spend
RM 1,142
Across 16 visits
Total Visits
16
Since 2025-11-05
Average Order Value
RM 86
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
68d
2026-08-02
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
913 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-02 · OPLUMO Outlet 6
Outlet purchase
2026-07-21 · Member activity · RM 64.50
App session
2026-07-09 · OPLUMO Outlet 6
Points credited
2026-06-27 · Member activity · RM 73.10
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 6
Outlet purchase
2026-06-03 · Member activity · RM 81.70
Points credited
2026-05-22 · OPLUMO Outlet 6
Outlet purchase
2026-05-10 · Member activity · RM 90.30