Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 13649
VM0013649Membermember13649@example.test · +601110013649 · Preferred outlet: OPLUMO Outlet 16
FamilyDelivery
Consent Status
Opted Out
Points Balance
494
Current loyalty balance
Lifetime Spend
RM 618
Across 7 visits
Total Visits
7
Since 2026-04-18
Average Order Value
RM 102
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
66d
2026-08-04
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
494 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-04 · OPLUMO Outlet 16
Outlet purchase
2026-07-23 · Member activity · RM 76.50
App session
2026-07-11 · OPLUMO Outlet 16
Points credited
2026-06-29 · Member activity · RM 86.70
Win-back campaign delivered
2026-06-17 · OPLUMO Outlet 16
Outlet purchase
2026-06-05 · Member activity · RM 96.90
Points credited
2026-05-24 · OPLUMO Outlet 16
Outlet purchase
2026-05-12 · Member activity · RM 107.10