Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 13632
VM0013632Silvermember13632@example.test · +601110013632 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,513
Current loyalty balance
Lifetime Spend
RM 1,892
Across 30 visits
Total Visits
30
Since 2025-02-08
Average Order Value
RM 66
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
86d
2026-07-15
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,513 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-15 · OPLUMO Outlet 16
Outlet purchase
2026-07-03 · Member activity · RM 49.50
App session
2026-06-21 · OPLUMO Outlet 16
Points credited
2026-06-09 · Member activity · RM 56.10
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 16
Outlet purchase
2026-05-16 · Member activity · RM 62.70
Points credited
2026-05-04 · OPLUMO Outlet 16
Outlet purchase
2026-04-22 · Member activity · RM 69.30