Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 01363
VM0001363Goldmember1363@example.test · +601110001363 · Preferred outlet: OPLUMO Outlet 4
WeekendApp User
Consent Status
Opted In
Points Balance
2,594
Current loyalty balance
Lifetime Spend
RM 3,243
Across 25 visits
Total Visits
25
Since 2025-05-13
Average Order Value
RM 115
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
82d
2026-07-19
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,594 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-19 · OPLUMO Outlet 4
Outlet purchase
2026-07-07 · Member activity · RM 86.25
App session
2026-06-25 · OPLUMO Outlet 4
Points credited
2026-06-13 · Member activity · RM 97.75
Win-back campaign delivered
2026-06-01 · OPLUMO Outlet 4
Outlet purchase
2026-05-20 · Member activity · RM 109.25
Points credited
2026-05-08 · OPLUMO Outlet 4
Outlet purchase
2026-04-26 · Member activity · RM 120.75