Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 01360
VM0001360Silvermember1360@example.test · +601110001360 · Preferred outlet: OPLUMO Outlet 1
High ValueWeekend
Consent Status
Opted In
Points Balance
1,158
Current loyalty balance
Lifetime Spend
RM 1,448
Across 18 visits
Total Visits
18
Since 2025-08-18
Average Order Value
RM 88
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
111d
2026-06-20
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,158 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 1
Outlet purchase
2026-06-08 · Member activity · RM 66.00
App session
2026-05-27 · OPLUMO Outlet 1
Points credited
2026-05-15 · Member activity · RM 74.80
Win-back campaign delivered
2026-05-03 · OPLUMO Outlet 1
Outlet purchase
2026-04-21 · Member activity · RM 83.60
Points credited
2026-04-09 · OPLUMO Outlet 1
Outlet purchase
2026-03-28 · Member activity · RM 92.40