Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 13598
VM0013598Membermember13598@example.test · +601110013598 · Preferred outlet: OPLUMO Outlet 16
App UserFamily
Consent Status
Opted In
Points Balance
425
Current loyalty balance
Lifetime Spend
RM 532
Across 9 visits
Total Visits
9
Since 2026-03-04
Average Order Value
RM 53
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
75d
2026-07-26
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
425 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-26 · OPLUMO Outlet 16
Outlet purchase
2026-07-14 · Member activity · RM 39.75
App session
2026-07-02 · OPLUMO Outlet 16
Points credited
2026-06-20 · Member activity · RM 45.05
Win-back campaign delivered
2026-06-08 · OPLUMO Outlet 16
Outlet purchase
2026-05-27 · Member activity · RM 50.35
Points credited
2026-05-15 · OPLUMO Outlet 16
Outlet purchase
2026-05-03 · Member activity · RM 55.65