Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 13591
VM0013591Silvermember13591@example.test · +601110013591 · Preferred outlet: OPLUMO Outlet 9
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,720
Current loyalty balance
Lifetime Spend
RM 2,151
Across 16 visits
Total Visits
16
Since 2025-08-23
Average Order Value
RM 121
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
142d
2026-05-20
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,720 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-20 · OPLUMO Outlet 9
Outlet purchase
2026-05-08 · Member activity · RM 90.75
App session
2026-04-26 · OPLUMO Outlet 9
Points credited
2026-04-14 · Member activity · RM 102.85
Win-back campaign delivered
2026-04-02 · OPLUMO Outlet 9
Outlet purchase
2026-03-21 · Member activity · RM 114.95
Points credited
2026-03-09 · OPLUMO Outlet 9
Outlet purchase
2026-02-25 · Member activity · RM 127.05